Черен петък 2025 - тема 2

Hello,

We detected unusual payment activity on your recent order and have temporarily placed your account on hold as a security measure. If we are unable to confirm your payment information within 72 hours, your pending orders and subscriptions will be canceled. During this hold, you won't be able to use your account or other services associated with the account.

To restore access:
1) Go to the Amazon's website.
2) Type in your username and password like you normally do.
3) Follow the on-screen instructions.
4) We'll request certain documentation based on the payment method used.
Once you’ve provided the required information, we will review it and respond within 24 hours.

Your orders and account access
As a security measure, any pending orders and subscriptions will remain on hold for 72 hours. If during this time we're able to validate the payment instrument used in the recent transaction, we will proceed with processing and completing your pending orders and subscriptions. However, if we are unable to verify your payment information within this timeframe, all pending orders and subscriptions will be automatically canceled, and any authorization holds on your payment method will be released.
Your account will remain on hold until we are able to confirm that you are the authorized owner of the payment method used in the recent transaction.

Why did this happen?
Your account is temporarily on hold pending validation of the payment instrument used in your recent order. This action follows Amazon's Conditions of Use, which you can review by visiting the "Conditions of Use" link at the bottom of the Amazon homepage. We leveraged a combination of automated means and expert human review to identify this issue and take this action.

What other options do I have to dispute this action?
You may have other statutory rights for redress including out-of-court dispute settlement. To learn more, scroll to the bottom of your Amazon home page, and click on the “Customer Service” link. Once there, type 'out-of-court dispute settlement' in the help library search bar for more information about requesting out-of-court dispute settlement.

Can I contact Customer Service about this action?
Customer Service can confirm this email is legitimate and assist with any technical issues. However, they cannot reverse this action or provide additional details about it. To restore access, please follow the steps mentioned above in this email.

How can I verify if this email is from Amazon?
Unsure about an email claiming to be from Amazon? Don't worry about verifying the email itself. Instead, go directly to Amazon.de and sign in to your account. If there's an issue with your account, you'll see recovery instructions there. You can also check your Message Center for any recent communications from Amazon if you have account access. For more security tips, visit “Security and Privacy” under Amazon Help pages.

Amazon Account Protection Services